The customer' mother reported via phone call that the insulin pump was under delivering insulin and the blood glucose is low as 305 mg/dl at the time of incident.Customer¿s current blood glucose value was 238 mg/dl.Customer's mom states her blood glucose is rising lately and she wants to make sure her daughter is getting enough insulin.Mom tested ketones and test was negative.Customer treated for high blood glucose with insulin shots through pen.Mom noticed that daughter's blood glucose was going down while doing the troubleshooting.Offered to continue with troubleshooting, mom declined.Offered to transfer to sensor, mom declined.The insulin pump will not be returned for analysis.
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