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The customer did not provide patient demographics such as age, date of birth, sex, weight, ethnicity, and race.The access digoxin reagent was not returned for evaluation.A beckman coulter field service engineer (fse) was dispatched to the customer's laboratory to evaluate the performance of the instrument.The fse performed preventative maintenance.There was no report of a system performance issue that would have contributed to this event.In conclusion.An assignable cause for this event could not be determined with the information provided.There is no evidence to reasonably suggest a system malfunction; system parameters (system checks, level sense diagnostic testing, qc) met assay and instrument specifications.
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