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Investigation ¿ evaluation: a review of complaint history, the device history record, drawings, manufacturing instructions, quality control and specifications was performed.A visual inspection and functional testing was also conducted.Two balloon catheters and two inflation devices were returned for evaluation.A functional test was performed on both catheters.One catheter was found to have a split in the balloon material and the other catheter had a split and the balloon material had a scraped appearance.This complaint is confirmed.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.The device history record was reviewed and no non-conformances were noted.A review of complaint history for this product/lot number combination revealed there are no other complaints associated with this product and lot number 7783515.Based on the provided information, this complaint is confirmed, however a definitive root cause cannot be established at this time.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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