Device Problems
Partial Blockage (1065); Low Battery (2584); Device Displays Incorrect Message (2591); Charging Problem (2892); No Flow (2991)
Patient Problem
No Consequences Or Impact To Patient (2199)
Event Date 09/16/2017
Event Type
malfunction
Manufacturer Narrative
Currently, it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.No conclusion can be drawn at this time.We therefore consider this report complete to the best of our knowledge.
Event Description
It was reported via phone call that customer¿s pump alarmed for insulin flow blocked and low battery after changing new battery timely in manner.Customer¿s blood glucose was unknown at time of incident.Customer states that internal source was unable to charge and notification light did not stops flashing immediately.Customer advised to monitor the pump and call back if issue persists.Insulin pump will not be returned for analysis.