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The customer reported via phone call that the patient¿s blood glucose was low.The customer¿s blood glucose level was 43 mg/dl at the time of the incident.The patient's current blood glucose was 197 mg/dl.The customer reported that she started hallucinating and started seeing lighters, and playing with the curtains.They asked for her daughter and they checked her blood glucose and it was 43 mg/dl and gave her milk.Earlier it was 57 mg/dl.This week she has been low in 60's mg/dl and last night her blood glucose was 63 mg/dl, today she was low again about 67 mg/dl.The patient has treated with food.The drive support cap appears normal (slightly indented).The pump also had a bad battery alarm.It did not alarm after replacing new battery.The customer does believe pump was over delivering insulin.The customer was advised to discontinue use of the insulin pump and to revert to the back-up plan.The insulin pump will be returned for analysis.
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The device powered up properly after battery installation.The device was received with all operating currents within specification and passed functional testing including the rewind test, basic occlusion test, occlusion test, prime test, excessive no delivery test, self test, unexpected restart error test, displacement test and displacement accuracy test.No failed battery test, off no power or low battery alarms were noted.The device was received with cracked case at the display window corners, display window, cracked battery tube threads, minor scratched display window and scratched case.
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