The customer contacted the siemens customer care center (ccc) to report the discordant alpha fetoprotein (afp) result.A siemens customer service engineer (cse) was dispatched to the customer's site.The cse checked the reagent, which had no problems.The cse replaced all aspirate pinch valves and pinch valve tubing, all aspirate probe guides, and reagent probe 1 diluter.The cse aligned reagent probe 1 and aspirate probes to the incubation ring.The cse cleaned probes and lubricated lead screws.The cse checked dispense for acid, base, and reagent probes.The cse performed an afp precision run of 10 replicates of level 1 and level 2 controls.Quality controls (qc) were confirmed and the system was operational.The cause of the discordant afp result is unknown.The instrument is performing according to the specifications.No further evaluation of this device is required.
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A discordant, falsely high alpha fetoprotein (afp) result was obtained on one patient sample on an advia centaur xpt instrument.The discordant result was not reported to the physician(s).The same sample was tested on the same and an alternate instrument, resulting lower.The result obtained from an alternate instrument was reported to physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant afp result.
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