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Evaluation / investigation: a review of the complaint history, the device history record, instructions for use, specifications, and quality control, was performed.Visual inspection and functional testing of the returned device was also conducted.One ncircle tipless stone extractor was returned for evaluation.The device was returned with the handle and the basket formation in the open position.The collet knob is tight and secure.The male luer lock adaptor (mlla) was loose.The polyethylene terephthalate tubing (pett) measures 1 cm in length.A visual examination noted a severe kink in the distal tip of the support sheath.The basket formation was noted to have one of the wires pulled out of the cannula and the other three wires were secure.A functional test determined the handle actuated the basket formation.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.The device history record was reviewed and 1 non-conformance's was identified for a package with an incomplete seal.A review of complaint history revealed there have been no other complaints associated with this complaint device lot number.Based on the provided information and the investigation evaluation, a definitive root cause for the reported issue could not be determined.However, appropriate measures have been initiated to address this failure mode.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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