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Additional information: patient and procedural information was requested; however the information was unknown and unable to be provided.Investigation - evaluation: a review of the complaint history, device history record, documentation, specifications, quality control, and visual inspection of the returned device was conducted during the investigation.One used bentson plus fixed core wire guide was returned for evaluation.Inspection of the device noted that the distal end of the safety wire is exposed approximately 1.0cm at 149.5cm from the proximal end.Distal weld is present and intact.The device outer diameter measured within specifications.The mandril was not protruding.The device history record was reviewed and noted two nonconformances that could be related to the reported issue; however all nonconforming product was scrapped prior to completion of the final lot.There were no other reported complaints for this lot number.Numerous design verification and validation activities have been performed to ensure that this device meets design requirements.Based on the information provided, examination of the returned product, and the results of our investigation; a definitive root cause could not be determined.Per the quality engineering risk assessment, no further action is required.Appropriate personnel have been notified and monitoring will continue to be performed for similar complaints.
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