An investigation was performed for the reported customer complaint: ¿the customer reported when the dressing was removed, skin was coming off as well.The patient was not harmed and no medical intervention or treatment was required.¿ no lot number was provided.A review of the device history report (dhr) was unable to be performed.However, all dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.No product/sample was provided for evaluation.No additional information, pictures or videos were received.Therefore, a comprehen ive investigation was unable to be conducted.The reported customer complaint could not be confirmed.A root cause could not be determined.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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