Siemens has completed an investigation of the reported event.The investigation showed the issue was cause by a software behavior called "neptune disconnect".Neptune disconnect is an incorrect calculation of number of lost samples which triggers the display of (normal blood pressure) nbp-related error messages.In such cases, the operator closes and resumes the study to clear the nbp fault.This process is described within the operator instruction.If the nbp functionality is lost and the user decides to reboot, the user must follow the operator instructions for proper system re-boot: axa5-200.620.07.Xx chapter: system reboot, page 145.This software behavior has been eliminated from software version vc12m on as of 1/29/2018 via update ax029/17/p.The manufacturer is not considering further actions resulting from this event as a measure is available.
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