The customer's parent reported via phone call that the customer had experienced multiple issues of severe low blood glucose values, including an incident in (b)(6) 2017 that required emt assistance.Prior to the june hypoglycemic incident, the customer was playing basketball and wearing the insulin pump.The customer experienced convulsions due to the low blood glucose.The patient was treated by ems and was not taken to the hospital.Additionally, the customer experienced a low blood glucose on (b)(6) 2017.He was given 64 ounces of (b)(6) and his blood glucose increased to 30 mg/dl.He also treated with glucose tablets.The caller believed that the insulin pump was over-delivering.During troubleshooting it was confirmed that the device programming was accurate.The insulin pump had not been wore during an mri or in proximity to powerful magnetic fields.The caller also mentioned that they had been re-using reservoirs, and the caller was advised against re-using consumables.The customer also had multiple boxes of infusion sets, one of which were specified for product recall.The insulin pump will be returned for analysis.
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Pump passed the functional test, including the self test, sleep current measurement, active current measurement, rewind test, prime/seating test, basic occlusion test, occlusion test, force sensor test and displacement test.Unit functioning properly.No delivery anomaly noted during testing.Unit received with minor scratched lcd window and cracked retainer.A complete analysis and testing of the insulin pump showed that it was functioning properly and passed all functional testing.After testing it was concluded that the device operated within specifications.
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