(b)(6).Investigation: investigation summary: bd received photos from the customer facility for investigation.The customer photos were evaluated and the customer¿s indicated failure mode of incorrect stopper color with the incident lot was observed.A review of the device history record was completed for the incident lot number and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Investigation conclusion: based on evaluation of the customer photos, the customer¿s indicated failure mode of incorrect stopper color with the incident lot was observed.Upon review of the photos, samples did not meet the required specifications.Root cause description: based on the investigation, the root cause / potential root cause for the incorrect color was determined to be related to the manufacturing process.
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