It was reported during a da vinci-assisted prostatectomy procedure, the customer called in stating that they had a message for a low battery backup.The customer verified everything was plugged into wall and noted all battery status led's were green.The customer power cycled the system and as they were trying to redock, the customer received a non-recoverable error 17.They power cycled the system again with no change.The intuitive surgical, inc.(isi) technical support engineer (tse) logged into the system and noted multiple errors pointing to the patient side cart (psc).The tse had the customer try reseating the cable to the psc with no change.The tse asked the customer again to power cycle the system, switch the fiber cable to another connection and perform an emergency power off (epo) of the psc with no change.Lastly the tse had them try a second epo with no change.The surgeon elected to abort the case post anesthesia and port placement.There was no report of patient harm, adverse outcome or injury.An isi field service engineer (fse) was dispatched to the facility and was albe to reproduce the reported failure.The fse psc battery box and the auxiliary power board (apb) to resolve the issue.The apb controls the battery system in the psc.It contains the battery charger and the battery backup control which switches main system power when ac power fails.Battery box provides backup power in the event of loss of ac power to the system.This provides enough power to safely undock from the patient.
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