A medtronic representative went to site to test the equipment.Representative reported that the system functionality was restored temporarily by unplugging and replugging the cables.Representative was able to power on the system and boot up to application page.But when navigating through software monitor displayed blank again.When powering down the system and powering it up again, the system would not power back on.It was conformed that the computer was receiving power and tightening the cords at the back of monitor did not resolve the issue.Representative replaced monitor, cables and power supply unit.A system checkout was performed and the hardware, software, and instruments passed the system checkout.The system was found to be fully functional.The suspect computer has been received by manufacturer for evaluation.When the returned monitor was connected to a known good system, the monitor display was working without any issues and displayed good images.The monitor was allowed to run for extended period of time and did not display the reported behavior.No fault found.
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A medtronic representative reported on behalf of sit that during a functional endoscopic sinus surgery (fess), while performing a registration the monitor of the navigation system displayed black.Representative suggested site to reboot the system, but the site was unable to reboot.The procedure was completed without the use of navigation.There was a delay of less than 1 hour.No impact on patient outcome.
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