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Investigation ¿ evaluation: a review of the complaint history, device history record, documentation, instructions for use (ifu), and quality control data of the device was conducted during the investigation.The product was not returned, so physical evaluation could not be performed.However, a review of documentation was conducted.A review of the device history record found no other non-conformances associated with the complaint device lot number (7996497).Additionally, a search of the manufacturer's complaint database found one other complaint associated with the complaint device lot number (7996497).Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the provided information and the investigation, a definitive root cause cannot be established or reported at this time.Per the quality engineering risk assessment no further action is required.
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