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The international customer reported that the redo single lumen tpn catheter broke in the thinnest portion of the device.The circumstances surrounding the handling and usage of the device are not known.Additional information has been requested from the customer.The product is reportedly available for return; however, as of the date of this report, no device has yet been received for evaluation.
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Investigation ¿ evaluation: a review of the complaint history, device history record, instructions for use (ifu), specifications, and a visual inspection of the returned device were conducted during the investigation.The visual inspection of the returned device confirmed that the catheter tubing had come loose from the hub portion of the device.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were five other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, a definitive root cause could not be determined.Measures are being conducted to address this failure mode.The quality engineering risk assessment for this failure mode was reviewed and it was determined that risk mitigation activities are being investigated.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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