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Results: batch 6021896 four customer samples were received with severed tubing.Batch 5343757 one customer sample was received with severed tubing.As this is a confirmed complaint a dhr review is not required refer to capa 50210 for investigation summary.Conclusion: capa (b)(4) has been initiated for documentation related to this issue of severed tubing to document the investigation path, root cause analysis and remediation plan to include corrective and preventive actions.Root cause: just before the sealing process if the tubing is hanging outside of the bottom blister cavity, the tubing can be severed.Remedial action required: capa (b)(4) has been initiated for this issue to document the investigation path, root cause analysis and remediation plan to include corrective and preventive actions.
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