|
Results: a customer provided a photo that shows a sample with a sliced area in the tubing however a sample was not returned for evaluation.A sample was not returned for evaluation.Conclusion: without a sample, an absolute root cause for this incident cannot be determined as bd was not able to duplicate or confirm the customer¿s indicated failure mode.Possible root cause: just before the sealing process if the tubing is hanging outside of the bottom blister cavity, the tubing can be severed or sliced.A dhr review is not required.Refer to capa (b)(4) for complete documentation and action plans.Capa (b)(4) has been initiated for documentation related to this issue of severed/sliced tubing to document the investigation path, root cause analysis and remediation plan to include corrective and preventive actions.
|