Medivators field service engineer visited the facility and discovered the sensors within the unit had been disabled and the unit was not programmed to the correct settings in accordance with the chemistry's instructions for use.The incorrect programming included: - only one rinse was set for the b-side reservoir.- the high and low reservoir sensors, temperature sensors and the sheath test on the b-side reservoir were all disabled.- the minimum temperature on the b-side was set to 10 degrees celsius.There is potential the endoscopes run under these settings were not properly disinfected or rinsed and therefore there is potential for patient cross-contamination or chemical colitis.The fse determined the settings had been incorrect since (b)(6) 2016.There was no communication or visits with medivators around the time the settings were modified.The facility reported there is a biomed on site who is trained to service the unit.The facility does not have a service agreement with medivators and thus there has been no preventative maintenance performed on the machine by medivators.The fse set the machine back to the correct settings and enabled all tests and sensors.The fse ran test cycles and ensured the unit was operating according to specifications.To date, there have been no reports of patient illness.This complaint will continue to be monitored within medivators complaint handling system.
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