Investigation - evaluation: a review of the functional test, documentation, drawing, manufacturing instructions, specifications, quality control, and a visual inspection of the returned device were conducted during the investigation.A visual examination noted a kink in the basket sheath 1.2 cm from the distal tip.A functional test noted the handle does not actuate the basket formation.The collet knob and the male luer lock adapter was loose.Additionally, a document based investigation evaluation was performed.There was no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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