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The device was returned to conmed for evaluation with used original packaging.Catalog and lot numbers were verified.Visual inspection of the back pad noted that there was a slight defect in the gel and substrate.Testing of conductivity was conducted on both the front and back pad using a multimeter with no abnormalities observed.The pads were also subjected to iec testing; this testing concluded the pad set did not pass the requirements for large signal impedance.The manufacture, (b)(4), provided lot history record for our review.The review of this document found no-nonconformance's pertaining to the failure mode observed in the complaint.The product test results indicated acceptable product release.A historical review of complaint data revealed a total of 8 similar complaints, with 3 confirmed devices, in the past two years.In the same timeframe, (b)(4) units have been sold worldwide, making the rate of occurrence of this failure (b)(4) percent.A risk analysis was performed and found this failure mode and occurrence to be consistent with current risk documents.The instructions for use advise the user of the following.If the electrodes do not adhere properly to the patient, apply a new pair.Due to the severity of this malfunction, the investigation process has been escalated to a higher level in conmed and at the manufacturer of this device, (b)(4).A ship hold has been initiated to hold suspect padpro inventory until investigation is completed.This issue will continue to be monitored through the complaint system.
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