(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not received by the manufacturer at the time of this report.A device history record investigation did not show issues related to this complaint.A record assessment (fmea) was conducted and no update is required.Customer complaint cannot be confirmed.It is necessary to receive the physical sample to perform a proper investigation to confirm the alleged defect, determine a root cause and any corresponding corrective actions.If the device sample becomes available at a later date, this report will be updated accordingly.
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