INTUITIVE SURGICAL,INC. DA VINCI SI SURGICAL SYSTEM; ENDOSCOPIC INSTRUMENT CONTROL SYSTEM
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Model Number IS3000 A60P9B |
Device Problem
Device Operates Differently Than Expected (2913)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 10/24/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Intuitive surgical, inc.(isi) has not received the unit for failure analysis.Therefore, the root cause of the customer reported failure mode has not been determined.A follow-up mdr will be submitted if the product is returned and evaluated and/ or if additional information is received.This complaint is being reported due to a da vinci system malfunction rendering the da vinci system unavailable for use after the start of a surgical procedure.Although no patient harm occurred, if this malfunction were to recur it could cause or contribute to an adverse event.
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Event Description
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It was reported that during a da vinci-assisted surgical procedure, the illuminator powered down during use.There was no report of patient harm, adverse outcome or injury.Intuitive surgical, inc.(isi) made multiple follow up attempts and obtained the following additional information: the customer tried to troubleshoot the issue, however, the illuminator did not work.It was confirmed that the procedure was completed with an external illuminator.An isi field service engineer (fse) was dispatched to the facility.To resolve the issue the fse replaced the illuminator.The illuminator is a component of the da vinci system that contains a high intensity light source to illuminate the surgical site.
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Manufacturer Narrative
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Additional information can be found in the following sections: 63 - intuitive surgical, inc.(isi) has received the illuminator involved with this complaint and completed investigation.Failure analysis investigation reproduced the reported failure.The part was installed onto a system and it failed to power on.Also, visual inspection found that both fuses are bad.This report does not admit that the report or information submitted under this report constitutes an admission that the device, intuitive surgical or intuitive surgical employees, caused or contributed to the reportable event.
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