Investigation - evaluation: a review of manufacturing instructions, specifications, the actual returned device, quality control data, and drawings was conducted during the investigation.The returned device was found to be fully closed, and the basket could not be opened, confirming the device was non-functional.Observed damage to the sheath was preventing the basket from opening.Current controls are in place in manufacturing to assure device functionality and integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.There is no indication that a design or process related failure mode contributed to this event.Based on available information, a definitive root cause can not be determined at this time.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
|