Livanova (b)(4) manufactures the s5 roller pump.The event occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).A livanova field service representative was dispatched to the facility to investigate.The service representative performed a technical safety inspection and was unable to reproduce the reported issue or identify any problems with the device.A serial readout was performed and was provided to livanova deutschland for analysis.Analysis of the serial readout did not identify any hardware or software failures saved in the micro-controller.The readout did record a bubble alarm and subsequent pump stop, which is intended use of the device.Following this alarm, the bubble module was turned off by the user.Based on the readout, livanova (b)(4) concluded that the pump worked according to specification.Multiple attempts have been made to gather additional information about the malfunction from the customer.However, no additional information has been received at this time.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.Evaluated on site by livanova technician.
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