The device was returned, decontaminated and visually investigated.There were signs of physical damages on the device.The device was returned with a broken bar feeder and with a clip cartridge still stuck in the chamber.These are both indicators that the device did indeed experience a mechanical jam.To determine why the device would not operate as intended, the hand-piece was opened and all internal components were examined.The clip feed mechanism was unresponsive and would not move.The feeder bar was cut and the clip push mechanism moved freely allowing for the clip cartridge to be removed from the device.Upon removal of the clip cartridge 6 open clips fell out of the device along with 1 crimped pin.This is a clear indication that the device was fired incorrectly, possible in the upward direction, with the jaws of the device pointing up.If the device is fired this way, the clip will fall back into the device, so that when the next clip is fired the device will experience a mechanical jam.This complaint is confirmed.A possible root cause may have been due you the device being activated in the wrong position.Ref: 1223422-2017-00132, 1223422-2017-00133, 1223422-2017-00134, 1223422-2017-00135.
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