The device was returned to the manufacturer for physical evaluation.A visual examination of the returned device did not find any damage or irregularities.There was no visible coagulated blood within the dialysate compartment or on the circumference of the fiber bundle, however, coagulated blood was observed on both ends of the dialyzer between the screw flange and the potting cut surface.Gross visual examination of sample did not identify any fiber fragments or any kinked, broken, looped, or damaged fibers on the outer perimeter of the fiber bundle.There were no cracks or damage noted on the molded components.The returned device was subjected to a laboratory bubble point test and no leaks were detected, possibly due to coagulated blood.The dialyzer was subjected to a destructive disassembly for further visual examination of the polyurethane (pu) cut surfaces.There was no visual damage, irregularities, or separations identified.The fiber bundle was removed from the dialyzer housing and inspection of the inferior pu surfaces did not identify any damaged, kinked, looped, or irregular fibers or voids.A production records review was performed on the reported lot.An investigation of the device manufacturing records was conducted by the manufacturer.There was no indication of product non-acceptance or deviation during the manufacturing process which could be associated with the reported event.The review included a check of non-conformances, rework, labeling, process controls, and any other occurrence in production potentially related to the complaint.The lot passed all release criteria.The investigation into the cause of the reported problem was not able to confirm the reported leak.The testing of the returned sample could not reveal a probable cause for the customer complaint.Therefore, the complaint is not confirmed.
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