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Added 13 feb 2018: in response to an e-mailed request for further information related to the event, the following was received from the integra lifesciences representative in (b)(4) on 14 dec 2017: was there a delay in surgery caused by product issue? no."operator of device" or, who was using it when the malfunction or injury was observed? (by profession such as "physician", med tech, etc.) physician.Was a user facility report submitted to fda? no.Natus completed thier investigation 07 feb 2018.The investigation report provided by integra on 08 feb 2018 included or referenced: methods: evaluation of the actual device, review of device history records, review of complaints history/complaint rate, review of past capas/capa determination.The complaint was verified as valid.The camcabl was verified as defective and thus the cause of the complaint incident.From the referenced "test inspection cam02" report provided from the evaluating facility ((b)(4)), the cable and connector(s) were visually inspected and found to be damaged.The dhr was reviewed and no anomalies that could be associated with the complaint incident were observed.There is no service history for the device under evaluation.Based on the complaint evaluation performed a review of camcabl complaints was completed using the following key words "functions intermittently", "intermittent" in the search criteria.The review encompassed (b)(4) dates (b)(6) 2016 to (b)(6) 2018.A total of (b)(4) complaints were reviewed of which (b)(4) complaints were identified: (b)(4).The complaint reports were reviewed and no anomalies that could be associated with the complaint incident were observed.Additionally the review verified this is the single complaint occurrence for the device under evaluation.A review of capa's initiated within the past 12 months, open capas and capa at voe was completed specifically related to the complaint was completed to determine if a similar complaint is either under active capa investigation or have been previously addressed through a capa.The review encompassed (b)(4) dates (b)(6) 2016 to (b)(6) 2018.A total of 3 capa's were reviewed of which none of the capa's scope were considered related to the complaint incident.Capa initiation is not required based on the complaint evaluation.The complaint is now deemed closed.
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