The customer reported that when the field service engineer performed a bleach maintenance on the cell dyn emerald she was present and suffered an asthma attack.The customer suffers from asthma and has an allergy to bleach.Due to the exposure to the bleach fumes she had to take an emergency asthma treatment /medication (dounab inhaler, allavert, predozone, and singulair).The treatment was successful in halting the asthma attack and no further treatment was necessary.
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This investigation was performed for the bleach exposure causing an asthma attack.The parts, electrovalve 2-2, and optical probe sensor, were replaced by field service to resolve the customer's reported issue and why service was at the site.A review of product historical data did not identify any trends or additional customer complaints for this issue.A review of the cell-dyn emerald operator's manual provides adequate information to address this incident.Per the information within the complaint record, the device met performance specifications and performed as intended at the customer site.Based on this investigation no product deficiency was identified for the cell-dyn emerald, list number 09h39-01, serial number (b)(4).
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