Ad the company service representative examined the system and confirmed the reported event of incorrect measurement.The company service representative noted that the system was also freezing during startup.The company representative visited the site and was able to determine two contributing factors.The first was listed as the positioning of the probe (which was tangled) and in a bad position.This was making the probe susceptible to incorrect measurements.To alleviate this issue, the company representative repositioned the table in a different location, for better measurement allowance.The second issue was the fact that the outlet in the surgical suite (where the biometric equipment was plugged in to) was equipped with higher voltage ranges, noting a range above 240v ac.When the company representative moved the machine for the probe issue, the voltage range for the outlet plug fell into better parameters and both issues were resolved.The company service representative replaced the main printed circuit board (pcb) in order to resolve the issue.The system was then tested and met all product specifications.The system was manufactured on november 23, 2011.Based on qa assessment, the product met specifications at the time of release.Although the reported event was replicated and several contributing factors were identified, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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