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The customer reported a false negative antibody screening test of a patient sample with a known anti-k when testing with biotestcell 1&2 on tango optimo.The customer returned the supposedly defective product for investigational testing and also the patient sample which had caused a false negative test result.At the time we received the material provided by customer on our premises, the supposedly defective product was already expired.Nevertheless our quality control laboratory tested the provided complained sample with the patient sample on tango optimo and yielded a correctly positive result.Additionally the complaint sample was tested with different samples and controls, including anti-k on tango optimo.All positive and negative reactions were correct.We did not observe any false negative reaction.The retention sample of biotestcell 1&2 was already tested with different samples and controls, e.G.Anti-k, within shelf life.All results were as expected.Testing by our quality control laboratory confirmed that the allegedly defective lot of biotestcell 1&2 functions correctly.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.The affected tango optimo was inspected by our field service engineer team with no indication for an instrument malfunction.The service engineer confirmed a proper function of the instrument by metrology qualification.Also the qc of other testing days was run without any complaint relevant issue.
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