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Corrected information: product code: dqx.Investigation - evaluation: a review of the complaint history, device history record, documentation, instructions for use (ifu), specifications, quality control, and visual inspection of the returned device was conducted during the investigation.One used reuter tip deflecting wire guide was returned for investigation.The wire guide handle does not activate the distal end of wire guide.The proximal portion of the handle is separated from the distal portion of the handle.The connection cap was not returned.The wire is partially separated at the distal end of the handle.A document-based investigation was performed.There is no evidence to suggest the finished product was not made to specifications.Review of the device history record of the finished product and subassembly device history records, show no nonconforming events.In addition, there were no other reported complaints for this lot number.The wire was partially separated which could be a result of excessive force.Per the ifu, "do not use excessive force when deflecting a reuter tip deflecting wire guide.Excessive use of force can result in damage to the wire guide." based on the information provided, examination of the returned product, and the results of our investigation; a definitive root cause could not be determined.Per the quality engineering risk assessment, no further action is required.Appropriate personnel have been notified and monitoring will continue to be performed for similar complaints.
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