The customer reported via phone call that they experienced high blood glucose due to under delivery and the sensor had inaccurate readings that triggered threshold suspend alarm.The customer experienced symptoms such as diabetic ketoacidosis.The customer¿s blood glucose was 197 and 270 mg/dl, current blood glucose is 154 mg/dl and the sensor glucose was 79 mg/dl.Insulin delivery was suspended due to sensor values.The customer was informed that their blood glucose and sensor glucose levels were not in acceptable range.The customer declined troubleshoot for high blood glucose.The sensor will be returned for analysis.
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