The lot complaint history was reviewed, this is the second complaint for the finish goods lot; however, the first for this issue.The device history record shows the product was released per specifications.The customer reported the "line disconnected." the returned sample was evaluated and it was noted the cassette was not returned.It is important to remind the customer to return all products associated with the event for a full evaluation.A cassette from labs tock was used to test the returned manifolds.No damage or anomalies were observed on the manifolds.Each connector was able to engage fully into the cassette ports and lock.The connectors on the probe also properly engaged and proper communication was observed between the probe and the console.The customer should be reminded the direction for use states to "insert the connectors into the cassette port and turn clockwise until fully engaged.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.The connectors could fully engage into their respective port and lock.After a thorough investigation of this complaint, it has been determined that this sample functioned per specifications; therefore, no corrective action is required at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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