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From complaint information form received 30 oct 2017: "sensor board failure error code 2057" "did it result in death? no"."did product malfunction? yes".When the customer reported this incident, the customer was notified that the serial # associated with the complaint was in need of a speaker update which had been the subject of a recall by integra (ref.Z-1618-2015).Information received by e-mail (b)(6) 2017 in response to first follow-up request: "revision/medical intervention required? no." "out of box failure: no".Additional information related to incident will be requested.It is unknown whether the error occured before, during, or after surgery.
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Added 22 jan 2018: attempts were made on 13 dec 2017 and 17 jan 2017 by way of e-mail to the initial reporter for additional information related to the event, however, no replies have been received.Natus completed thier investigation on 01 dec 2017.The investigation included: methods: evaluation of the actual device and returned accessory devices (including pmio cable, battery, camcabl and monpwr) review of device history and service history records review of complaints history/complaint rate review of past capas/capa determination results: the product was returned to the service centre for failure analysis evaluation.The complaint evaluation verified the complaint as valid; the sensor board was confirmed as defective.Based on the complaint evaluation completed and the verification the sensor board was the cause of the complaint incident further evaluation is not deemed necessary.The device was repaired and returned.The dhr was reviewed and no anomalies that could be associated with the complaint incident were observed.The service history for the device was attached by the service centre, the device is confirmed as returning for first time.Based on the complaint description a review of cam02 monitor customer complaints was completed using the following key word "e2057" in the search criteria.The review encompassed (b)(4) dates 13-nov-16 to 13-nov-17.A total of 154 complaints were reviewed of which 11 complaints were identified: (b)(4).The complaint reports were reviewed and no anomalies that could be associated with the complaint incident were observed.Additionally, the review verified that this complaint is the single complaint occurrence for the serial number under investigation for this complaint.During the time period "dec16 to nov17", the global product usage for cam02 monitors was calculated as (b)(4) usages, using the total quantity of cam02 monitor catheter sales sold to calculate the quantity of usages.1 catheter is used per procedure, and is used as a means of quantifying the number of procedures undertaken.The quantity of complaints in the complaint review (11) can therefore be calculated as 3 x 10-4 (occasional) of procedures.A review of capa's initiated within the past 12 months, open capas and capa at voe was completed specifically related to the complaint was completed to determine if a similar complaint is either under active capa investigation or have been previously addressed through a capa.The review encompassed (b)(4) dates 07-jan-15 to 13-nov-17.A total of 7 capa's were reviewed of which none of the capa's scope were considered related to the complaint incident.Capa initiation is not required based on the complaint evaluation.The complaint is now deemed closed.
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