| Model Number |
CAM02 |
| Medical Device Problem Code |
Device Operational Issue (2914)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
10/11/2017
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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From the minimum complaint information form: "after installation, 3 minutes later, camino icp monitor console show black screen, the system failure.Restart again, the icp monitor works again.(b)(6), customer complaint, the icp monitor show with blue screen frequently after start the device within half hour, also could not see any data." "device in contact with patient: no." "patient injury/death alleged: no." "revision/medical intervention required: no." "patient prepped for surgery: yes." "delay in surgery due to late receipt of product: no." "delay in surgery due to product problem: yes." "out of box failure(oob): yes." "did product fail during commissioning, decontamination or setup procedures prior to first clinical use? yes.".
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Additional Manufacturer Narrative
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Added 14 feb 2018: a follow-up e-mail from natus to the integra lifesciences representative in (b)(4) requesting more information related to the patient and event was responded to on 01 jan 2018: was there a delay in surgery caused by the product issue? yes.How long was the delay in surgery? half hour."operator of device" or, who was using it when the malfunctioning or injury was observed? (by profession such as "physician", med tech, etc.) physician.Was a user report submitted to us fda? no.Based on the above reference to a delay in surgery, a request for additional information was made by natus and an additional e-mail was received 17 jan 2018 with an additional detail related to the event from the same local integra representative: was any medical intervention required? no.Although indicated likely otherwise in the 17 jan 2018 response, based on the above reference to a delay in surgery, the event is now considered an adverse event in addition to a device failure and this follow-up report has been updated accordingly.Natus completed their investigation on 07 feb 2018.The investigation report provided by integra on 08 feb 2018 included or referenced: methods: evaluation of the actual device review of device history and service history records review of complaints history/trend analysis review of past capas/capa determination.The complaint was verified as valid.The product was returned to the manufacturing facility for failure analysis evaluation which verified the complaint as valid; the single board computer was defective and verified as the cause of the complaint incident.The single board computer (sn: (b)(4)) was faulty and caused the corrupt file and blue screen error message on the device as reported by the customer.The dhr was reviewed and no anomalies that could be associated with the complaint incident were observed.The service history for the device was attached (to complaint report) by the service centre, the device is confirmed as returning for first time.Based on the complaint description a review of cam02 monitor customer complaints was completed using the following key words "black screen", "system failure" in the search criteria.The review encompassed (b)(4) dates (b)(6) 2016 to (b)(6) 2017.A total of (b)(4) complaints were reviewed of which the complaint incident was verified as a single occurrence.Additionally, the review verified that this complaint is the single complaint occurrence for the serial number under investigation for this complaint.The quantity of complaints identified (for) the trend review was updated to (b)(4).The complaint reports were reviewed and no anomalies that could be associated with the complaint incident were observed.A review of capa's initiated within the past 12 months, open capas and capa at (b)(4) was completed specifically related to the complaint was completed to determine if a similar complaint is either under active capa investigation or have been previously addressed through a capa.The review encompassed (b)(6) dates (b)(6) 2015 to (b)(6) 2017.A total of (b)(4) capa's were reviewed of which none of the capa's scope were considered related to the complaint incident.The complaint is now deemed closed.
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Search Alerts/Recalls
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