An internal biomérieux investigation was performed with results as follows: the investigation examined the bact/alert® manufacturing directions, including the quality control release testing documentation and environmental monitoring data, and all results were within specification.Growth performance was performed for m.Tuberculosis and m.Intracellular; all bottles met the time to detection specification.Quality assurance subsequently released the lot for distribution to the field.Historical review determined this complaint to be an isolated incident.The complaint was received from one (1) customer site for a recovery issue regarding bact/alert® mp bottle results.The root cause of the complaint could not be determined but is most likely due to under inoculation of the bottle, no organisms present in the inoculum, the number of organisms present in the inoculum were too small for detection, or poor viability.No irregularities or similar issues have been reported for the bact/alert® mp product.Based on all available information including the details provided by the customer, reflectance curves, and the instructions for use (ifu), the bottles functioned correctly.
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