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Investigation ¿ evaluation: the cook® cervical ripening balloon was not returned for evaluation and no photos have been provided.Without the complaint device, a physical investigation was not able to be completed.A review of complaint history, the device history record, drawings and the instructions for use was conducted.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record found three non-conformance issues associated with this complaint device lot number 7990093.The non-conformances identified: incorrectly applied label, incorrect label and incomplete package seal.A review of complaint history for this product lot number combination found no other complaints have been reported.This device is shipped with instructions for use (ifu), which states the proper warnings, precautions, and instructions for use.Based on the limited information available a definitive root cause cannot be established.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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