Date of event: unknown.The date received by manufacturer has been used for this field.Results: bd had not received samples, but photos were provided by the customer facility for investigation.The photos were evaluated and the customer's indicated failure mode for holes in the tubing with the incident lot was observed.Additionally, retention samples were selected for evaluation, and the customer's indicated failure mode for holes in the tubing was not observed.A review of the manufacturing records was completed for the incident lot and no issues were identified.Bd has initiated a capa to document further investigation and root cause(s) of this product issue.Conclusion: bd was able to confirm the customer's indicated failure mode.Based on the investigation, the most likely root cause has been identified for tubing leakage, and capa (b)(4) has been initiated to document the investigation and root cause analysis of the reported incidents.Refer to the referenced capa for related corrective and preventive actions.
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