Model Number S7 |
Device Problems
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138); Device Operates Differently Than Expected (2913)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 11/14/2017 |
Event Type
malfunction
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Manufacturer Narrative
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A medtronic representative went to the site to test the equipment.The representative was unable to replicate the reported issue.The representative reported that the spinal application software was uninstalled and re-installed onto the navigation system.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.
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Event Description
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A site representative reported that, while in a spinal fusion, the navigation system became unresponsive after a 3d image acquisition was transferred from the medtronic imaging system.It was reported that the issue occurred when a pointer was brought into the surgical field.There was a reported delay to the procedure of less than 1 hour due to this issue.There was no impact on patient outcome.No additional information was provided.
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Manufacturer Narrative
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Correction: a medtronic representative reported that restarting the navigation system resolved the reported issue, and the site completed the procedure with the navigation system.
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Manufacturer Narrative
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A software analysis was initiated to determine the probable cause of the issue through log analysis.Analysis found that the reported event was related to a software issue.This issue was documented in a medtronic navigation software anomaly tracking database.
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Search Alerts/Recalls
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