On (b)(6) 2017, the lay user/patient contacted lifescan (lfs) usa, alleging that his onetouch ultra 2 meter was testing in settings mode.The complaint was classified based on customer service representative (csr) documentation.The patient reported that the meter issue began on november 29, 2017.He reported that he manages his diabetes with insulin (no adjustments), and made no changes to his normal diabetes management regimen in response to the alleged issue.The patient alleges that on an unknown date/time after the product issue began, he developed symptoms of ¿eyes got bad, bad eye sight¿.In response to the symptoms the patient stated that he attended his doctor¿s office and was treated with ¿levemir insulin 50 units¿.During troubleshooting the csr noted this was not the first time the product was being used.The csr walked through a retest with the patient and the issue was resolved.Replacement products were sent to the patient.This complaint is being reported because the patient reportedly developed symptoms and received treatment for a serious injury adverse event after the alleged product issue began.There is insufficient information to rule out the contribution of the subject meter to the event.
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