Multiple lots referenced in the complaint: medical device lot # 5154604, medical device expiration date: 12/31/2016, device manufacture date: 06/03/2015.Medical device lot # 5272777, medical device expiration date: 04/30/2017, device manufacture date: 09/29/2015.Medical device lot # 5120623, medical device expiration date: 11/30/2016, device manufacture date: 04/30/2015.Results: bd received samples from the customer facility for investigation.The samples were evaluated and the customer's indicated failure mode for cap pop off with the incident lot was not observed.Additionally, retention samples were selected for evaluation, and the customer's indicated failure mode for cap pop off was not observed as all samples met specifications.A review of the manufacturing records was completed for all three incident lots and no issues were identified.Conclusion: an absolute root cause for this incident cannot be determined.
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