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Date of event: unknown.The date received by manufacturer has been used for this field.Results: bd had not received samples but four (4) photos were received from the customer facility for investigation.Based on the visual inspection/evaluation of the photos, bd observed sliced tubing, a hole in the holder, and a device with a spring protruding from the barrel.Conclusion: an absolute root cause has not be identified.Capa (b)(4) was initiated to determine root cause and implement corrective actions in order to reduce/mitigate further occurrence of this issue.
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