The customer observed falsely elevated white blood cell (wbc) results while using the cell-dyn sapphire analyzer.The following data was provided for the same patient.Sid (b)(6) (diluted 1:3, tested (b)(6) 2017) 1.7 10e3/ul.Sid (b)(6) (undiluted, tested (b)(6) 2017) 10.4 10e3/ul.Both results were flagged with nvwbc (nonviable wbc) and varlym (variant lymphocytes).Microscopy results for the specimen was approximately 1000 (1 10e3/ul), and no atypical lymphocytes and no broken wbc were found in the microscopy.The results of the microscopy were reported.The patient is a baby, no age was provided.No impact to patient management was reported.
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Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, instrument log review, and labeling review.No adverse trend was identified for the customer issue.Log review did not identify any issues that contributed to the customer issue.Labeling was reviewed and found to be adequate.The complaint issue was related to a pediatric patient sample containing many nucleated red blood cells (nrbc).Nrbc is included in the cell-dyn sapphire operator manual as an interfering substance and condition that affect the wbc and wbc differential results.The instrument flagged the samples with nvwbc (nonviable wbc) and varlym (variant lymphocytes) and the cell-dyn sapphire operator manual and provided suggested action for these flags.Based on all available information and abbott diagnostics evaluation, no systemic issue was identified and no product deficiency was found.
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