Details of complaint: on 11/17/2017, the customer at mercy health reported the following issue with gf-210ra; sn (b)(4), from patient monitoring: unit warms up for over an hour and gives a reading for a few minutes, then just stops working.When the gas unit was moved to another bsm, the issue followed.Customer would like to send the unit in for repair.Service requested: exchange.Service performed: on (b)(4) 2018 the unit was cleaned and evaluated.The reported problem could not be duplicated, however the repair center evaluation found that the unit could not detect if a water trap was present or not.All malfunctioning parts were replaced: cd-314p gas unit.The unit was tested per operator's/service manual and completed 48 hours of extended testing.The unit operates to manufacturer's specifications.Repair was completed and the unit was shipped back to the customer on (b)(4) 2018.No issues have been reported since then.Investigation summary: the root cause of the issue could not be determined due to the repair center's inability to duplicate the issue on evaluation.The overall risk of this event, taking into consideration of severity and probability, is "high".
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