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Customer reported via phone call that they experienced high blood glucose level of 470 mg/dl.The customer had symptoms like nausea.The customer was treated with pump bolus.Customer's blood glucose value was 470 mg/dl at time of incident.Customer's current blood glucose value was 77 mg/dl.Troubleshooting was performed.Customer was neither in emergency room, nor admitted into hospital, nor was emergency medical service dispatched as a result of high blood glucose.Drive support cap appears normal.Customer declined to check for the presence of leaks or air bubbles in the tubing/reservoir.Customer declined to check for possible site/insulin issues.Customer declined to perform the high pressure test.Customer was explained about the 2 high blood glucose rule.Customer was advised to change the infusion set, reservoir and insulin and to treat per healthcare professional's recommendation the product was not returned for analysis.
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