On examination of the returned analyzer, rust, corrosion, and bent pins were identified.Corrosion of the sensor pins occurs when there is overexposure of the analyzer pins to the assay's acidic treatment reagent.This occurs when used test sensors are not removed immediately after testing (per instrument instructions) or when too much sample is added to the test sensor.Periodic testing with blood lead qc controls is used to monitor analyzer performance.The analyzer was generating error messages appropriately to alert customer to adverse conditions.Customer was not running qc according to manufacturer's instructions.When controls were run at magellan, the results were out of range low.No reported harm or injuries occurred as a result of this issue.Magellan provided the customer with a new instrument, additional training, and provided instructions on proper maintenance.No further issues of this nature have been shown for this customer.
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