The device and the lens were returned.The plunger is oriented correctly.Viscoelastic is observed in the device.The plunger has been retracted to just inside the nozzle entry.No damage observed.The lens was returned adhered by solution to the outside of the device on the loading area door.Viscoelastic is observed.No lens damage observed.The root cause for the reported event could not be determined.It is unknown what is meant by "lens did not come out of the injector properly".The lens was returned outside of the device.It is unknown if the qualified viscoelastic was used.Material properties of non-qualified ocular viscoelastic devices may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.The manufacturer internal reference number is: (b)(4).
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