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Customer service conducted troubleshooting with the customer, including inspecting the power supply for damage and powering the pump on.During troubleshooting, the pump powered on with the power supply, but then shut off on its own.The customer indicated that the power supply was securely plugged into the pump.A replacement pump was sent to the customer.In follow up with the customer on (b)(6) 2017, the customer indicated that she developed mastitis from the pump not emptying her, for which she was prescribed antibiotics.She indicated that she had developed blisters on the end of her nipples.The customer stated that she has received her new pump and it was working without issue.Based on the results of (b)(4), it cannot be definitively concluded that the pump caused or contributed to the customer¿s mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017."mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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