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The complaint sample was not available for evaluation; however picture of the device were sent for review.With this picture it is not possible to confirm that this drain is a product manufactured at our facility.The picture shows a flat drain model, but it is not code su130-1361.Upon evaluation of the picture it was noticed that the fracture occurred at the hub section, where the white extruded portion terminates inside of the hub.With this picture it is not possible to describe how the edges were at the fracture site.It is vital to the investigation that the customer sample be available for evaluation.If the sample becomes available, it can be forwarded to us so further evaluation can be performed.As no lot number was provided, we were unable to trace the device history record (dhr), quality testing performed and corresponding results.The non-conformance report (ncr) data since december 2016 to present was reviewed and no issues that could be related to the catalog number and condition reported were found.An analysis of the complaint data was also reviewed for the same time period and demonstrates that this is the first time that this type of issue is reported from this catalog number in the last 12 months.Root cause for the reported concern cannot be identified with the amount of information available.The defective sample was not available for evaluation.As preventive actions, the customer will be provided with a copy of the instructions for use.It is recommended to strictly follow the instructions provided in the instruction for use (ifu) data included with the product to ensure drains are properly used.According to the instructions for use (ifu).¿drains or tubing should not be handled with any instruments.This can lead to tearing, warping, or weakening and subsequent breakage of the drain.To facilitate removal of the drain, the drain and tubing portions should not be curled, pinched, over-stretched or sutured; either internally or externally.Do not suture the drain(s).Drains should be placed and removed carefully by hand only with a slow, steady pressure.Excessive force may result in breakage.During placement and removal of the drain, do not nick, cut, tear or otherwise damage the drain as this may lead to breakage.Leaving the drain implanted for any period of time which allows for tissue ingrowth around the drain and into the holes, may cause breakage on removal.¿ we will continue to monitor trends and utilize the information as part of continuous improvement.If the complaint sample is provided, a follow-up report will be filed.
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